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Make a formal complaint

For everyday questions, message support directly. This page is for formal complaints: you get a reference number, and we commit to response times.

Please fill in your name, email and a description.

Nothing is stored from this page. The complaint reaches us from your own email or Telegram.

Your complaint reference

Send it now in one of two ways, and keep the reference:

Send by email
What happens next?
  1. 1
    AcknowledgementWithin 2 business days
  2. 2
    Final responseWithin 15 business days of receipt
  3. 3
    EscalationIf you are not satisfied, it goes to management, and after that you may go to arbitration

Under the Terms of Use, clause 16.